Refund Policy
Effective date: 01.09.2026
This Refund Policy applies to paid subscriptions for ForwardMedical Pro.
Payments for ForwardMedical Pro are processed by Paddle, our Merchant of Record.

1. General Policy
Except where required by applicable law or otherwise provided by Paddle's applicable refund terms, purchases and subscription payments for ForwardMedical Pro are generally non-refundable.
This includes payments for:

    monthly subscriptions;
    annual subscriptions;
    subscription renewals;
    unused portions of a billing period following voluntary cancellation.

This is consistent with Paddle's current general policy that transactions are non-refundable unless required by applicable law, while Paddle may also grant refunds on a discretionary basis.

2. Subscription Cancellation
You may cancel your ForwardMedical Pro subscription at any time.
Unless applicable law requires otherwise:

    your subscription remains active until the end of the current paid billing period;
    you will retain access to the paid features during that period;
    you will not be charged for the following renewal period.

Cancellation by itself does not normally generate a refund for time remaining in the current billing period.

3. Consumer Rights
Nothing in this Refund Policy limits any mandatory consumer rights available under applicable law.
Consumers in certain jurisdictions, including the EU, EEA, and United Kingdom, may have statutory withdrawal rights.
For digital services, those rights may be affected once access to or use of the service has begun with the consumer's agreement.
Paddle's current Buyer Terms specifically provide a 14-day withdrawal framework for EU/EEA and UK consumers, subject to the conditions applying when use of the digital product has begun.

4. Faulty or Unavailable Service
If you believe that:

    you were charged incorrectly;
    you were charged more than once;
    the purchased subscription was not provided;
    the Service materially failed to operate as described;

please contact us so that we can investigate.
Where applicable, refunds will be processed through Paddle rather than directly by ForwardMedical.

5. Requesting a Refund
Refund requests relating to purchases processed through Paddle may be submitted through Paddle's buyer support service.
Paddle reviews refund requests in accordance with its Refund Policy, applicable consumer law, and the circumstances of the transaction. Paddle's buyer support documentation directs customers seeking refunds to its buyer support portal.
You may also contact us at:
support@forwardmedicalpro.com
and we will assist with questions concerning your ForwardMedical subscription.

6. Refund Abuse
Refunds may be denied where there is evidence of fraud, abuse, or manipulation, subject to applicable law and Paddle's policies.

7. Changes
We may update this Refund Policy from time to time.
The version published at the time of a purchase will apply subject to mandatory legal rights and Paddle's applicable buyer terms.