Effective date: 01.09.2026
ForwardMedical Pro (“ForwardMedical”, “we”, “us”, or “our”) respects your privacy and is committed to handling personal data responsibly.
This Privacy Policy explains how personal information is processed when you visit forwardmedicalpro.com, create or use an account at app.forwardmedicalpro.com, or otherwise interact with ForwardMedical Pro.
ForwardMedical Pro is operated by Alexei Ceglei, trading as ForwardMedical Pro, based in the Republic of Moldova.

1. Information We Process
Depending on how you use ForwardMedical Pro, we may process:
Account information
This may include:

    name;
    email address;
    account identifiers;
    organization or practice information;
    account role;
    authentication and security information.

Subscription information
This may include:

    subscription plan;
    subscription status;
    billing period;
    transaction identifiers;
    Paddle customer and subscription identifiers.

Payment card information is processed by our payment provider and is not stored directly by ForwardMedical.
Usage and technical information
We may process:

    IP address;
    browser and device information;
    security logs;
    login history;
    diagnostic information;
    actions performed within the Service.

Information entered by customers
Users may enter information about their own clients or patients, including information relating to:

    identity and contact details;
    appointments;
    visits or sessions;
    treatment or service history;
    notes;
    documents and attachments;
    other professional records.

Depending on how a customer uses the Service, this information may include health-related or other sensitive personal data.

2. Customer Data and Patient Data
Where a professional, clinic, practice, or other organization uses ForwardMedical Pro to store information about its patients or clients, that organization will generally determine why and how that information is processed.
In those circumstances:

    the customer generally acts as the data controller; and
    ForwardMedical generally acts as a data processor acting on the customer's instructions.

Patients or clients wishing to exercise rights relating to information stored by their practitioner should generally contact that practitioner or organization first.
We will assist our customers with legitimate data protection requests where required by applicable law.

3. Why We Process Personal Data
We process personal data where necessary to:

    create and maintain user accounts;
    provide the Service;
    authenticate users;
    allow organizations to manage their teams;
    maintain subscriptions;
    provide customer support;
    detect abuse and security incidents;
    maintain and improve the Service;
    comply with legal obligations;
    establish, exercise, or defend legal claims.

Depending on the circumstances and applicable law, our legal bases may include:

    performance of a contract;
    legitimate interests;
    compliance with legal obligations;
    consent, where required.

For patient or client information processed on behalf of our customers, the customer is responsible for determining the appropriate lawful basis for its processing.

4. Payments
Payments and subscription transactions are handled by Paddle, which acts as Merchant of Record.
Paddle independently processes certain buyer, payment, tax, and transaction information according to its own privacy terms.
ForwardMedical receives only the information necessary to associate purchases and subscriptions with accounts and provide access to paid features.

5. Service Providers
We may use third-party infrastructure and service providers for functions such as:

    cloud hosting;
    data storage;
    authentication;
    email delivery;
    payment processing;
    monitoring and security.

These providers may process personal information only as necessary to provide their services and subject to applicable contractual and legal safeguards.

6. International Data Transfers
Some service providers may process personal data outside the country in which the user or data subject is located.
Where required by applicable data protection law, we use appropriate safeguards for international transfers, such as contractual protections or other legally recognized transfer mechanisms.

7. Data Security
We use technical and organizational measures designed to protect personal data against:

    unauthorized access;
    accidental loss;
    alteration;
    disclosure;
    destruction.

However, no online service can guarantee absolute security.
Customers are also responsible for protecting their accounts, credentials, devices, and authorized-user access.

8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to:

    maintain active accounts;
    provide the Service;
    comply with legal obligations;
    resolve disputes;
    prevent fraud or abuse;
    enforce agreements.

Customer-controlled data may be deleted or retained following account termination in accordance with our contractual obligations, technical backup schedules, and applicable law.

9. Your Rights
Depending on your location, you may have rights relating to your personal data, including the right to:

    access your personal data;
    correct inaccurate information;
    request deletion;
    restrict processing;
    object to certain processing;
    receive certain data in portable form;
    withdraw consent where processing relies on consent;
    lodge a complaint with an applicable data protection authority.

These rights may be subject to legal limitations.
To exercise rights relating directly to your ForwardMedical account, contact us at support@forwardmedicalpro.com.
For information held by a practitioner or organization through ForwardMedical, you should generally contact that organization first.

10. Cookies and Similar Technologies
ForwardMedical may use cookies or similar technologies that are necessary for:

    authentication;
    security;
    session management;
    essential application functionality.

If we introduce non-essential analytics, advertising, or tracking technologies, we will provide any consent mechanisms required by applicable law.

11. Children
ForwardMedical Pro is intended for professional and business users.
It is not intended for children to create or operate ForwardMedical accounts independently.
Customer organizations remain responsible for determining whether they are legally permitted to store information relating to minors as part of their professional records.

12. Changes to This Policy
We may update this Privacy Policy when the Service, our processing practices, or applicable requirements change.
The latest version will be published on our website together with its effective date.

13. Contact
For privacy questions:
ForwardMedical Pro
Operated by: Alexei Ceglei
Republic of Moldova
Email: support@forwardmedicalpro.com